Q: How Can I Edit or Delete an Existing VPN Connection?
A: Select a VPN connection from the VPN connection list and click behind this connection to open the edit page. Modify connection parameters or click Delete VPN to delete this connection.
Q: How Can I Change the Password and User Name for VPN Access?
A: The UniConnect supports remembering the user name and password. After your first successful login to the virtual gateway with a user name and a password and select Save password, the UniConnect can remember the user name and password and enable you to automatically log in the next time. In addition, you can change the password on the UniConnect as follows: Click behind a connection in Connected status, click Change Password to change the password, and then click Submit.
Q: What Languages Does the Client Support, and How Can I Switch a UI Language?
A: Currently, the UniConnect supports Chinese and English. You can click on the UI to access the setting page and click UI Language to switch the UI language.
Q: How Can I Upgrade the Client?
A: You can open app store in your phone, and check whether the software needs to be upgraded.
Q: How Can I Collect and Report Diagnosis Logs?
A: The Client supports collecting and reporting diagnosis logs. On the UI, click to access the setting page, click FeedBack, and slide the switch behind Enable Diagnostic Log to collect and generate diagnosis reports. To send diagnosis reports through email, click FeedBack Log.
Q: What Authentication Modes Does the Client Support?
A: The UniConnect can locally authenticate login users through the gateway or authenticate them through a third-party server.
Q: What Is the Method of Allocating Virtual IP Addresses?
A: Virtual IP addresses can be allocated through the gateway address pool or DHCP server (if the DHCP server address is returned at the security gateway side).
Q: Does the Client Support Tunnel Keepalive?
A: The network extension function of the UniConnect supports tunnel keepalive to prevent service traffic transmitted through this function from being interrupted. If there is no service packet interaction between the client and gateway within a specified time range, the client initiates a health check request. After receiving the health check packet, the gateway responds to the client. If the client does not receive any reply from the gateway within a specified time range, the client regards the connection as interrupted.
Q: Does the Client Support Reconnection?
A: The UniConnect supports SSL VPN tunnel reconnection. The SSL VPN tunnel connection health check function is used to check the connection status. If the connection is detected as interrupted, reconnection is performed.
Q: What Does a Diagnosis Report Contain?
A: A diagnosis report contains system information, log file, and IPS file. System information contains the system time, device type, system version, login account, contact, and brief description. The log file records user operations and client configurations and falls into two levels of operation log and debugging log. The IPS file is generated after the client program is faulty and terminated. It is used for fault locating and debugging.
Q: What Routing Modes Does the Client Support?
A: The UniConnect supports Full-Routing Mode 、Split routing Modeand Manual Routing Mode. In Manual Routing Mode, mobile users can access enterprise network resources, Internet resources and LAN resources at the same time using different tunnels.In separate routing mode, users can only access the LAN and intranet, but not the Internet. In full routing mode, users can only access the corporate intranet and cannot access the LAN or the Internet.